FAQs

Make a new Booking
Can I make an online booking over the phone?
Yes, to reserve a ticket over the telephone, please call us at the toll-free number during daily business hours.
 
Do I need to confirm my flights before departure?
We suggest all customers to validate flights at least 24 to 48 hours prior to departure, either by calling www.zakvi.com departure, either by calling on the toll-free number. It is solely the responsibility of travelers to be aware of all kinds of schedule changes that may happen such as unforeseen weather circumstances or airlines necessary adjustments.
 
Cancel Booking
 
What should I do if the date on my ticket is wrong?
If you have reserved your ticket for a wrong date you can always call our customer service staff at +1-877-788-9862 to get your ticket changed for the exact date. The change may incur certain fines and any fare difference will have to be paid.
 
Can I add a passenger to an existing flight reservation?
Adding a traveler is not possible on the same confirmation number that you already have. Depending on the availability of the seats and the class of service we can help you book a new ticket on the same exact flight, provided you agree to pay the current fare that is available at the time of booking. Please note that fares cannot be confirmed until tickets are issued. Please call our customer service team for further help.
 
Baggage Fees
 
Will I be charged a fee for checked bags?
Baggage fees are airline particular. Generally most airlines charge minimal fees for checked baggage, which are subject change systematically. In order to know the most recent baggage fees and limitations, you can call our customer service team at +1-877-788-9862 or the airlines directly during regular business hours.
 
What happens to my baggage if I have a connecting flight?
Baggage may be shifted from one flight to another flight provided your next flight is with the same airline and does not come across any immigration. If your connecting flight is with a different airline and they have a baggage agreement, then the carrier will most likely transfer your baggage to the next flight. If not, you will have to re-check your baggage with the concerned airline. Therefore we strongly suggested passengers check with the airlines directly as the transfer of baggage strictly depends upon the baggage agreement between the airlines, domestically or globally.

Please note: Some Prepaid credit card companies will hold pending authorizations for up to 30 days.

If the airline rules allow for cancellation the day after booking, funds for the Airline portion will be refunded within 7 – 14 business days. It will depend upon the Airline(s) and you’re banking institutions policies. At times the refund will post before the charge is processed or may not appear on your current statement. Please contact your bank to verify the refund was received.

Any refunds requested after 48-hours of purchase are based solely upon the Airline(s) rules. If approved, the refund will generally take 1-2 billing statement cycles. In some exceptional cases refunds may take longer than originally anticipated. An email update will be sent to you advising of any delay.

Please note: Your initial quote may not include seat charges, insurance or any additional services requested. These services are charged at the time they are selected and will increase the total cost of your trip. Posted charges may appear in multiple transactions which should total to the amount you were quoted.

Hotel
• For pre-paid hotels, the description can appear as:
• TSP
• OT Hotel/Taxes and fees
• Zakvi.com or Agent fee
• For non-prepaid hotels, charges will appear from the Hotel directly
Please note: Non-prepaid hotels may obtain an authorization on your account prior to arrival.

Flights
• Most tickets issued through Zakvi.com will have the description of NY or New York
• Any service fees/taxes or additional services may also show as separate charges with the description of:
• OT Airline/Taxes and Fees
• Agent Fee
• Zakvi.com

Car Rentals
• Car rentals are paid to the Car Rental Company directly at the time of pick up or drop off
• Any optional insurance purchased and or Service fees will be charged at the time of booking. These charges will hold the description of:
• OT Car/Taxes and fees
• Zakvi.com
• Agent fee
 
Billing & Payments
 
When can I expect my refund?
When a reservation is cancelled the same day it was booked, funds for the Airline portion are not collected. Any pending charges you may have seen would have been a “pending hold” for verification. These funds will return to your available credit and will not reflect as a refund. This process normally takes from 3 – 7 business days, depending on your banking institutions procedures.
 
I received an email advising of a refund I did not request
These refunds are typically for seat assignment requests that could not be fulfilled by the Airline or during a quality check if we detected an overcharge. This refund does not affect your airline ticket purchase.
I have multiple charges on my account
This occurs when multiple Airlines or passengers are booked in a reservation. You will see a charge for each ticket processed separately. Any service fees, taxes or additional services may also show as separate charges with the description of Airline/Taxes and Fees. When added together these amounts should total the amount you were quoted.
I have duplicate charges for the same trip on my account.
Verify with your bank what company the charges are coming from that have posted. Most tickets issued through Zakvi.com will have the description of NY or New York on your statement. If you are certain there are posted duplicate charges from Zakvi.com, please contact the Billing Department for Assistance at +1-877-788-9862. Confirm with your bank whether the charges in question have posted or are pending to your account. At the time of reservation a “pending charge” is placed on your account for the full amount. The bank/credit card company then puts a “hold” on that dollar amount, until the transaction either posts or is cleared. With a successful transaction, the charge will typically post to the account within 2 – 3 business days, at that time the money will be deducted from your account, and the “hold” will be released. At times the “pending hold” can show on your account after the charge has posted. Please allow time for the “pending hold” to return to your available credit. This is dependent on your banking institutions policies.
I do not recognize the charges on my bank statement.
  • Charge descriptions can vary depending on the type of reservation you have booked
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